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The power of storytelling Cat Icon

The power of storytelling

A good story can make people feel better than any business insight.

A new era in customer experience is already here Cat Icon

A new era in customer experience is already here

Zero UI is approaching us in leaps and bounds, and the future of user experience is full of possibilities.

Algorithms or customer research? Ask Spotify Cat Icon

Algorithms or customer research? Ask Spotify

Human-centered research helps companies dive deep into customer’s lives and develop products that meet their profound needs.

Blend mode Digital trends 2023 Cat Icon

Blend mode Digital trends 2023

This year, we have gathered the most exciting and innovative developments of 2022 and distilled eight trends that will continue to shape our lives in 2023: the loyalty spiral, the rise of creators, hyper-personalization, nano experiments, and other leading trends.

The Evolution of Self-Service Cat Icon

The Evolution of Self-Service

More and more companies are moving towards self-service and earning double.

Seeking the next big thing? Step into your customer’s shoes Cat Icon

Seeking the next big thing? Step into your customer’s shoes

The Design Thinking methodology helps organizations understand customer problems better and develop creative ideas for new products and services.

Picking the digital fruits Digital trends 2022 Cat Icon

Picking the digital fruits Digital trends 2022

Every year, we choose to look back at the previous year in the digital world and collect the most exciting treasures created around the globe. Because there is no better time than now to stop and look back to understand which paths to walk in 2022. In this report, you will find trends like the rise of self-service, painless payment, multidimensional loyalty, eCommerce shapes, and other highlights.